Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

THHGLE22A Mapping and Delivery Guide
Manage risk

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency THHGLE22A - Manage risk
Description This unit describes the skills and knowledge required to create, implement and monitor risk management strategies in a range of tourism and hospitality contexts. This role could be undertaken by different people depending upon the industry context (eg. tour guides, event managers, operations managers). This unit is very closely related to the unit THHGLE04B Establish and maintain a safe and secure workplace and care should be taken to avoid duplication in training and assessment. This unit equates to unit BSBMGT615A Manage risk in the Business Services Training Package.This unit describes the skills and knowledge required to create, implement and monitor risk management strategies in a range of tourism and hospitality contexts. This role could be undertaken by different people depending upon the industry context (eg. tour guides, event managers, operations managers). This unit is very closely related to the unit THHGLE04B Establish and maintain a safe and secure workplace and care should be taken to avoid duplication in training and assessment. This unit equates to unit BSBMGT615A Manage risk in the Business Services Training Package
Employability Skills Not applicable.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop risk management strategies
  • Identify and document risks for a specific environment to include levels of probability and likely impacts.
  • Integrate the perspective of all stakeholders when identifying risks.
  • Develop and document contingency plans and procedures for risk elimination, minimisation and monitoring in consultation with colleagues and other stakeholders.
  • Develop and document communication and reporting mechanisms in relation to identified risks including accountability and incident reporting.
  • Establish mechanisms for the training and education of relevant colleagues and stakeholders.
  • Establish procedures for ongoing identification of risks.
       
Element: Implement risk management strategies
  • Monitor activities to identify potential risk on a continuous basis.
  • Eliminate unacceptable risks wherever practicable in accordance with agreed strategies.
  • Minimise risks that cannot be eliminated in accordance with agreed strategies.
  • Monitor risks classified as low in accordance with agreed strategies.
       
Element: Monitor risk management strategies
  • Make evaluation of risk management a key component of all projects/activities.
  • Analyse incidents that indicate a "near miss" and review strategies on each occasion.
  • Feed information on risk management into the organisation's overall health, safety and security planning processes at timely intervals.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:

types of risks that apply within a given industry sector or context

legal requirements to be considered within a risk management context

OH&S and environmental requirements in a given workplace

relevant industrial awards and agreement that impact on risk management

overall emergency plans that apply to a specific industry context or enterprise

strategic, tactical and operational plans and their impact on risk management in a given context.

Linkages to Other Units

This unit has strong linkage to many other units and combined assessment and/or training is recommended. Examples include:

All event management units

THHGLE20B Develop and maintain the legal knowledge required for business compliance

THHGLE04B Establish and maintain a safe and secure workplace

THTFTG04B Co-ordinate and operate a tour

Critical Aspects of Assessment

Evidence of the following is critical:

ability to demonstrate a systematic approach to the identification or risks and the development of strategies to address those risks

knowledge of the types of risks of particular relevance to a given industry sector.

Context of Assessment and Resource Implications

Assessment must ensure:

development of risk management strategies for a nominated workplace, activity or project and implementation within the relevant fully operational commercial environment (eg. at an event location, on tour)

application of current industry guidelines, codes of practice and legislation in relation to risk management

involvement of colleagues and stakeholders in the consultation and education process.

Assessment Methods

Assessment methods must be chosen to ensure that ability to manage risk can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

evaluation of risk management strategies and procedures prepared by the candidate for a given workplace

evaluation of the implementation process through interviews with key stakeholders or review of reports

case studies and problem solving to assess application of knowledge to specific operations and situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Gathering information to conduct a risk management audit (3)

Communicating Ideas and Information

For example:

Educating colleagues about the importance of risk management (3)

Planning and Organising Activities

For example:

Developing systems and procedures to eliminate or minimise risk (3)

Working with Others and in Teams

For example:

Consulting with colleagues on the effectiveness of strategies (3)

Using Mathematical Ideas and Techniques

For example:

Calculating the probability of risks (2)

Solving Problems

For example:

Adjusting a long-established operational procedure to minimise risk (3)

Using Technology

For example:

Distributing regular risk management updates across the organisation (2)

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:

types of risks that apply within a given industry sector or context

legal requirements to be considered within a risk management context

OH&S and environmental requirements in a given workplace

relevant industrial awards and agreement that impact on risk management

overall emergency plans that apply to a specific industry context or enterprise

strategic, tactical and operational plans and their impact on risk management in a given context.

Linkages to Other Units

This unit has strong linkage to many other units and combined assessment and/or training is recommended. Examples include:

All event management units

THHGLE20B Develop and maintain the legal knowledge required for business compliance

THHGLE04B Establish and maintain a safe and secure workplace

THTFTG04B Co-ordinate and operate a tour

Critical Aspects of Assessment

Evidence of the following is critical:

ability to demonstrate a systematic approach to the identification or risks and the development of strategies to address those risks

knowledge of the types of risks of particular relevance to a given industry sector.

Context of Assessment and Resource Implications

Assessment must ensure:

development of risk management strategies for a nominated workplace, activity or project and implementation within the relevant fully operational commercial environment (eg. at an event location, on tour)

application of current industry guidelines, codes of practice and legislation in relation to risk management

involvement of colleagues and stakeholders in the consultation and education process.

Assessment Methods

Assessment methods must be chosen to ensure that ability to manage risk can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

evaluation of risk management strategies and procedures prepared by the candidate for a given workplace

evaluation of the implementation process through interviews with key stakeholders or review of reports

case studies and problem solving to assess application of knowledge to specific operations and situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Gathering information to conduct a risk management audit (3)

Communicating Ideas and Information

For example:

Educating colleagues about the importance of risk management (3)

Planning and Organising Activities

For example:

Developing systems and procedures to eliminate or minimise risk (3)

Working with Others and in Teams

For example:

Consulting with colleagues on the effectiveness of strategies (3)

Using Mathematical Ideas and Techniques

For example:

Calculating the probability of risks (2)

Solving Problems

For example:

Adjusting a long-established operational procedure to minimise risk (3)

Using Technology

For example:

Distributing regular risk management updates across the organisation (2)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Not applicable.

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

For generic pre-employment training and assessment, a range of industry contexts must be addressed. Where the focus is sector or workplace specific, training and assessment must be tailored to meet particular needs.

Risks may include:

health

injury

product failure

damage to property or equipment

industrial dispute

professional incompetence

natural disasters

security failure

system or equipment failure

financial loss

political events.

Specific environments may include any environment where workplace activities are undertaken including:

offices

kitchens

bars and restaurants

accommodation establishments

event venues

outdoor event venues

natural environments

grandstands

mosh pits

racecourses

attractions and theme parks

aquatic venues.

Stakeholders may include:

customers

colleagues

suppliers/contractors

athletes

performers

participants

audience.

A "near miss" refers to an event or incident which in other circumstances may have resulted in an injury to a person, damage to property or some other negative impact on the organisation or community.

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

For generic pre-employment training and assessment, a range of industry contexts must be addressed. Where the focus is sector or workplace specific, training and assessment must be tailored to meet particular needs.

Risks may include:

health

injury

product failure

damage to property or equipment

industrial dispute

professional incompetence

natural disasters

security failure

system or equipment failure

financial loss

political events.

Specific environments may include any environment where workplace activities are undertaken including:

offices

kitchens

bars and restaurants

accommodation establishments

event venues

outdoor event venues

natural environments

grandstands

mosh pits

racecourses

attractions and theme parks

aquatic venues.

Stakeholders may include:

customers

colleagues

suppliers/contractors

athletes

performers

participants

audience.

A "near miss" refers to an event or incident which in other circumstances may have resulted in an injury to a person, damage to property or some other negative impact on the organisation or community.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and document risks for a specific environment to include levels of probability and likely impacts. 
Integrate the perspective of all stakeholders when identifying risks. 
Develop and document contingency plans and procedures for risk elimination, minimisation and monitoring in consultation with colleagues and other stakeholders. 
Develop and document communication and reporting mechanisms in relation to identified risks including accountability and incident reporting. 
Establish mechanisms for the training and education of relevant colleagues and stakeholders. 
Establish procedures for ongoing identification of risks. 
Monitor activities to identify potential risk on a continuous basis. 
Eliminate unacceptable risks wherever practicable in accordance with agreed strategies. 
Minimise risks that cannot be eliminated in accordance with agreed strategies. 
Monitor risks classified as low in accordance with agreed strategies. 
Make evaluation of risk management a key component of all projects/activities. 
Analyse incidents that indicate a "near miss" and review strategies on each occasion. 
Feed information on risk management into the organisation's overall health, safety and security planning processes at timely intervals. 

Forms

Assessment Cover Sheet

THHGLE22A - Manage risk
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

THHGLE22A - Manage risk

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: